Small_Q02
QuinteSystems_Inc.

Management and Technical Services

QuinteSystems_Inc.
Copywrite 2002-2009
Last update: June ’09

NOF 9

Now more that ever, companies must continue to look for efficiencies to provide excellent customer service, reduce costs and retain profit margins. QuinteSystems can provide services to identify opportunities for business improvement. By using a systems approach to help you work on your business rather than in your business we will create an open dialog and collaboration between our staff and your employees to improve workflow and reduce costs. To help you gain a competitive edge, we will use some of the following techniques

Business Process Review
Workflow Analysis
Root Cause Analysis
Business Case Development
RFP Preparation
Solution Selection and Evaluation
Contract Negotiation
Project Management
Supplier Management

Project Management
E-rate Filing Assistance
Database Development
Web Hosted Solutions

Business Process Review

A typical first step in our systems approach to improving your business is a comprehensive Business Process Review (BPR). This review provides a solid understanding of the current business condition.

Designed to identify opportunities for business process improvement, the BPR includes a systematic, thorough analysis of the people, processes, and technology used in an operation. The information gathered from this evaluation helps us to:

  • Define critical success factors (CSF’s) – areas in which an organization must perform well in order to be successful
  • Define existing or potential problems within a particular area
  • Define potential solutions

The solutions derived from the BPR help your organization reduce overall costs and provide more efficient use of resources. By evaluating a company’s current practices and measuring its performance, we are able to determine the most effective and efficient way for an organization to perform its work, removing unnecessary steps in the process. The BPR will identify training opportunities that will help your staff perform to your expectations.

Workflow Analysis

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By looking very closely at a specific process within the orgainization, we can determine the sequence and number of steps requireed to complete the process. Frequently, we can eliminate unnecessary steps reducing the time, effort and cost required to complete the process. At times adding technology will streamline a process producing more accurate and timely results.

Root Cause Analysis

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Resolution of specific issues frequently requires root cause analysis. Rather than just addressing the symptoms, root cause analysis helps us uncover the underlying causes and resolve them not just for this instance but helps to eliminate the reoccurrence of similar issues.

Business Case Development

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Business Case Development provides the logical reasoning justifying a project. It will include cost benefit projections, both tangible and intangible expectations and provide a clear understanding of why a project should continued. As a project continues, frequent review of the Business Case ensures the project is on track to yield the expected benefits.

RFP Preparation

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Larger implementations may require a formal bid process or Request for Proposal. RFPs contain all the requirements for the project implementaions, by gathering requirements from all users and consolidating into one document many conditions can be addressed. This method also identifies owners of requirements so that during the evaluation process users can verify that their specific needs can be accommodated. On one recent RFP over 1300 questions provided answers for six departments to help in the selection of suitable software.

Solution Selection and Evaluation

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Many methods can be used to evaluate potential solutions. One effective procedure is to b find cause to eliminate the lowest bids. Frequently lowest bids do not meet specifications, once this quick elimination is complete staff can focus on those proposals that will best meet the requirements. This process can minimize the number of bids that need detailed examination. Both internal and external proposals can be evaluated in this manner.

Contract Negotiation

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If an external provider is chosen, a workable contract must be concluded. This contract must meet the needs of both the provider and user organizations. One sided contracts do little to create strong partnerships between companies. Some method of dispute resolution should be included in the contract, an escalation process should also be a part of the resolution clause.

Project Management

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On large projects an internal project manager helps senior management to insure the project expectations are met, all stakeholders are kept informed, resources are used properly, scope creep is minimized, and the project is completed in time and on budget. A well planned work breakdown structure is key to good project management, timely reports inform senior managers of deviations from the project plan and cost projections can identify early in the project any potential for cost variances. Good planning is essential to good project management, when resources understand their roles, responsibilities and deadlines they become accountable to the overall goals of the project.

Supplier Management

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Project managers with overall project responsibility manage vendors as part of the project plan. Most projects will require some outside support and expertise coordinating these contractors is an essential task for a project manager. Both internal and external resources are built into the project team, this requires extensive interaction to create a productive project team.

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